What This Privacy Policy Covers
When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect session data: device type, browser, and
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the pages you visit inside the lobby. This data is used to process your deposits, verify your identity when you request a withdrawal, and keep your account secure. We do not sell your personal data to third parties. Payment transaction records tied to bKash, Nagad, and
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Rocket are retained for the period required by applicable financial regulations; account activity logs are kept for a shorter operational window. If you close your account, we will delete or anonymise your data in line with our retention schedule, except where we are required by law
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to hold it longer. Our servers apply SSL encryption in transit and access controls at rest. Any third-party service provider we use — such as a payment processor or fraud-detection tool — is bound by a data-processing agreement that limits how they may use your information.
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This policy applies to all account holders in Bangladesh where access is permitted under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.